Support Policy

At Odoo Marketplace, we want to ensure that every App you purchase provides value to your business. This policy outlines the support expectations for both Customers and Vendors.

1. Scope of Support

What is included:

• Assistance with basic installation and configuration of the App.
• Fixing bugs and technical errors in the original App code.
• Clarification on App features and functionality.

What is NOT included:

• Support for third-party modules or themes.
• Customization requests or adding new features.
• Support for older Odoo versions not listed in the App description.
• Server management, database cleanup, or general Odoo training.

2. Response Time Standards

We require all Vendors to maintain a high standard of service. Our mandatory response time standards are:

3. Support Duration

Most Apps include a period of free support and updates (typically 6 or 12 months). After this period, you may need to purchase a support extension or a new version of the App to continue receiving updates.

4. How to Get Support

To ensure your request is tracked and handled efficiently, please follow these steps:

1. Login to your account on Odoo Marketplace.
2. Go to "My Downloads" and find the App you need help with.
3. Click the "Contact Support" button. This sends a notification directly to the developer with your order details.