Refund & Satisfaction Policy

1. The Nature of Digital Goods

Unlike physical products, digital software cannot be "returned" once accessed. When you purchase an App, you receive immediate access to the source code or binary files. Therefore, we maintain a strict No Refund policy except in cases of technical failure or misrepresentation.

2. Detailed Refund Eligibility

A refund request will be evaluated and potentially approved under the following specific conditions:

• 🔧 Unresolvable Technical DefectsThe product has a significant bug that prevents its core functionality from working, and the developer fails to provide a fix or workaround within 5 business days of being notified through our support system.
• 🚫 Major MisrepresentationThe product description or preview images promised features that are fundamentally missing from the actual software provided.
• ♻️ Duplicate TransactionYou accidentally purchased the exact same version of an App twice for the same Odoo instance/account.

3. Non-Refundable Scenarios

To maintain a fair ecosystem for our developers, we cannot offer refunds for:

• Buyer's Remorse: Deciding you no longer want the app after purchase.
• Compatibility Issues: The app conflicts with other 3rd party modules or custom code on your server that were not mentioned in the compatibility list.
• Server Requirements: Your server environment (PHP version, Odoo version, memory limits) does not meet the minimum requirements clearly stated in the app description.
• Lack of Expertise: You are unable to install or configure the app due to a lack of technical knowledge. We recommend hiring a professional if needed.

4. The 3-Step Dispute Process

1. Direct Resolution: You must first open a support ticket with the Vendor. 90% of issues are resolved at this stage through a simple patch or configuration help.
2. Escalation: If the Vendor is unresponsive for more than 48 hours or refuses to fix a verified bug, you may escalate the issue to Odoo Marketplace Support.
3. Mediation: Our technical team will review the code and the claims. If we find the app is indeed defective, we will override the Vendor and issue a full refund.

5. Cancellation Policy

You may cancel an order and receive an automatic refund ONLY IF the download has not been initiated. Once the "Download" button has been clicked or the files have been sent via email, the transaction is locked.